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February 2022 - Cable Cowboy by Mark Robichaux

This month we jump into the history of the cable industry in the US with Cable Cowboy. The book follows cable’s main character for over 30 years, John Malone, the intense, deal-addicted CEO of Telecommunications International (TCI).

Tech Themes

  1. Repurposed Infrastructure. Repurposed infrastructure is one of the incredible drivers of technological change covered in Carlota Perez’s Technology Revolutions and Financial Capital. When a new technology wave comes along, it builds on the backs of existing infrastructure to reach a massive scale. Railroads laid the foundation for oil transport pipelines. Later, telecommunications companies used the miles and miles of cleared railroad land to hang wires to provide phone service through the US. Cable systems were initially used to pull down broadcast signals and bring them to remote places. Over time, more and more content providers like CNN, TBS, BET started to produce shows with cable distribution in mind. Cable became a bigger and bigger presence, so when the internet began to gain steam in the early 1990s, Cable was ready to play a role. It just so happened that Cable was best positioned to provide internet service to individual homes because, unlike the phone companies’ copper wiring, Cable had made extensive use of coaxial fiber which provided much faster speeds. In 1997, after an extended period of underperformance for the Cable industry, Microsoft announced a $1B investment in Comcast. The size of the deal showed the importance of cable providers in the growth of the internet.

  2. Pipes + Content. One of the major issues surrounding TCI as they faced anti-trust scrutiny was their ownership of multiple TV channels. Malone realized that the content companies could make significant profits, especially when content was shown across multiple cable systems. TCI enjoyed the same Scale Economies Power as Netflix. Once the cable channel produces content, any way to spread the content cost over more subscribers is a no-brainer. However, these content deals were worrisome given TCI’s massive cable presence (>8,000,000 subscribers). TCI would frequently demand that channels take an equity investment to access TCI’s cable system. “In exchange for getting on TCI systems, TCI drove a tough bargain. He demanded that cable networks either allow TCI to invest in them directly, or they had to give TCI discounts on price, since TCI bought in bulk. In return for most-favored-nation-status on price, TCI gave any programmer immediate access to nearly one-fifth of all US subscribers in a single stroke.” TCI would impose its dominant position - we can either carry your channel and make an investment, or you can miss out on 8 million subscribers. Channels would frequently choose the former. Malone tried to avoid anti-trust by creating Liberty Media. This spinoff featured all of TCI’s investments in cable providers, offering a pseudo-separation from the telecom giant (although John Malone would completely control liberty).

  3. Early, Not Wrong. Several times in history, companies or people were early to an idea before it was feasible. Webvan formed the concept of an online grocery store that could deliver fresh groceries to your house. It raised $800M before flaming out in the public markets. Later, Instacart came along and is now worth over $30B. There are many examples: Napster/Spotify, MySpace/Facebook, Pets.com/Chewy, Go Corporation/iPad, and Loudcloud/AWS. The early idea in the telecom industry was the information superhighway. We’ve discussed this before, but the idea is that you would use your tv to access the outside world, including ordering Pizza, accessing bank info, video calling friends, watching shows, and on-demand movies. The first instantiation of this idea was the QUBE, an expensive set-top box that gave users a plethora of additional interactive services. The QUBE was the launch project of a joint venture between American Express and Warner Communications to launch a cable system in the late 1970s. The QUBE was introduced in 1982 but cost way too much money to produce. With steep losses and mounting debt, Warner Amex Cable “abandoned the QUBE because it was financially infeasible.” In 1992, Malone delivered a now-famous speech on the future of the television industry, predicting that TVs would offer 500 channels to subscribers, with movies, communications, and shopping. 10 years after the QUBE’s failure, Time Warner tried to fulfill Malone’s promise by launching the Full-Service Network (FSN) with the same idea - offering a ton of services to users through a specialized hardware + software approach. This box was still insanely expensive (>$1,000 per box) because the company had to develop all hardware and software. After significant losses, the project was closed. It wasn’t until recently that TV’s evolved to what so many people thought they might become during those exciting internet boom years of the late 1990s. In this example and several above, sometimes the idea is correct, but the medium or user experience is wrong. It turned out that people used a computer and the internet to access shop, order food, or chat with friends, not the TV. In 2015, Domino’s announced that you could now order Pizza from your TV.

Business Themes

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  1. Complicated Transactions. Perhaps the craziest deal in John Malone’s years of experience in complex deal-making was his spinoff of Liberty Media. Liberty represented the content arm of TCI and held positions in famous channels like CNN and BET. Malone was intrigued at structuring a deal that would evade taxes and give himself the most potential upside. To create this “artificial” upside, Malone engineered a rights offering, whereby existing TCI shareholders could purchase the right to swap 16 shares of TCI for 1 share of Liberty. Malone set the price to swap at a ridiculously high value of TCI shares - ~valuing Liberty at $300 per share. “It seemed like such a lopsided offer: 16 shares of TCI for just 1 share of Liberty? That valued Liberty at $3000 a share, for a total market value of more than $600M by Malone’s reckoning. How could that be, analysts asked, given that Liberty posed a loss on revenue fo a mere $52M for the pro-forma nine months? No one on Wall Street expected the stock to trade up to $300 anytime soon.” The complexity of the rights offering + spinoff made the transaction opaque enough that even seasoned investors were confused about how it all worked and declined to buy the rights. This deal meant Malone would have more control of the newly separate Liberty Media. At the same time, the stock spin had such low participation that shares were initially thinly traded. Once people realized the quality of the company’s assets, the stock price shot up, along with Malone’s net worth. Even crazier, Malone took a loan from the new Liberty Media to buy shares of the company, meaning he had just created a massive amount of value by putting up hardly any capital. For a man that loved complex deals, this deal is one of his most complex and most lucrative.

  2. Deal Maker Extraordinaire / Levered Rollups. John Malone and TCI loved deals and hated taxes. When TCI was building out cable networks, they acquired a new cable system almost every two weeks. Malone popularized using EBITDA (earnings before interest, taxes, depreciation, and amortization) as a proxy for real cash flow relative to net income, which incorporates tax and interest payments. To Malone, debt could be used for acquisitions to limit paying taxes and build scale. Once banks got comfortable with EBITDA, Malone went on an acquisition tear. “From 1984 to 1987, Malone had spent nearly $3B for more than 150 cable companies, placing TCI wires into one out of nearly every five with cable in the country, a penetration that was twice that of its next largest rival.” Throughout his career, he rallied many different cable leaders to find a deal that worked for everyone. In 1986, when fellow industry titan Ted Turner ran into financial trouble, Malone reached out to Viacom leader Sumner Redstone, to avoid letting Time Inc (owner of HBO) buy Turner’s CNN. After a quick negotiation, 31 cable operators agreed to rescue Turner Broadcasting with a $550M investment, allowing Turner to maintain control and avoid a takeover. Later, Malone led an industry consortium that included TCI, Comcast, and Cox to create a high speed internet service called, At Home, in 1996. “At Home was responsible for designing the high-speed network and providing services such as e-mail, and a home page featuring news, entertainment, sports, and chat groups. Cable operators were required to upgrade their local systems to accommodate two-way transmission, as well as handle marketing, billing, and customer complaints, for which they would get 65% of the revenue.” At Home ended up buying early internet search company Excite in a famous $7.5B deal, that diluted cable owners and eventually led to bankruptcy for the combined companies. Malone’s instinct was always to try his best to work with a counterparty because he genuinely believed a deal between two competitors provided better outcomes to everyone.

  3. Tracking Stocks. Malone popularized the use of tracking stocks, which are publicly traded companies that mirror the operating performance of the underlying asset owned by a company. John Malone loved tracking stocks because they could be used to issue equity to finance operations and give investors access to specific divisions of a conglomerate while allowing the parent to maintain full control. While tracking stocks have been out of favor (except for Liberty Media, LOL), they were once highly regarded and even featured in the original planning of AT&T’s $48B purchase of TCI in 1998. AT&T financed its TCI acquisition with debt and new AT&T stock, diluting existing shareholders. AT&T CEO Michael Armstrong had initially agreed to use tracking stocks to separate TCI’s business from the declining but cash-flowing telephone business but changed his mind after AT&T’s stock rocketed following the TCI deal announcement. Malone was angry with Armstrong’s actions, and the book includes an explanation: “heres why you should mess with it, Mike: You’ve just issued more than 400 million new shares of AT&T to buy a business that produces no earnings. It will be a huge money-loser for years, given how much you’ll spend on broadband. That’s going to sharply dilute your earnings per share, and your old shareholders like earnings. That will hurt your stock price, and then you can’t use stock to make more acquisitions, then you’re stuck. If you create a tracking stock to the performance of cable, you separate out the losses we produce and show better earnings for your main shareholders; and you can use the tracker to buy more cable interests in tax-free deals.” Tracking stocks all but faded from existence following the internet bubble and early 2000s due to their difficulty of implementation and complexity, which can confuse shareholders and cause the businesses to trade at a large discount. This all begs the question, though - which companies could use tracking stock today? Imagine an AWS tracker, a Youtube tracker, an Instagram tracker, or an Xbox tracker - all of these could allow cloud companies to attract new shareholders, do more specific tax-free mergers, and raise additional capital specific to a business unit.

Dig Deeper

  • John Malone’s Latest Interview with CNBC (Nov 2021)

  • John Malone on LionTree’s Kindred Cast

  • A History of AT&T

  • Colorado Experience: The Cable Revolution

  • An Overview on Spinoffs

tags: John Malone, TCI, CNN, TBS, BET, Cable, Comcast, Microsoft, Netflix, Liberty Media, Napster, Spotify, MySpace, Facebook, Pets.com, Chewy, Go Corporation, iPad, Loudcloud, AWS, American Express, Warner, Time Warner, Domino's, Viacom, Sumner Redstone, Ted Turner, Bill Gates, At Home, Excite, AT&T, Michael Armstrong, Bob Magness, Instagram, YouTube, Xbox
categories: Non-Fiction
 

October 2021 - Unapologetically Ambitious by Shellye Archambeau

This month we hear the story of famous technology CEO Shellye Archambeau, former leader of GRC software provider, Metricstream. Archambeau packs her memoir full of amazing stories and helpful career advice; the book is a must-read for any ambitious leader looking for how to break into Silicon Valley’s top ranks.

Tech Themes

  1. The Art of the Pivot. When Archambeau joined Zaplet in 2003 as its new CEO, she had a frank conversation with the chairman of the board Vinod Khosla. She asked him one question: “You have a great reputation for supporting your companies, but you also have a reputation of being strong-willed and sometimes dominating. I just need to know before I answer [where I will take the job], are you hiring me to implement your strategy, or are you hiring me to be the CEO?” Vinod responded: “I would be hiring you to be the CEO, to run the company, fully responsible and accountable.” With that answer, Archambeau accepted the job and achieved her life-long goal of becoming a CEO before age forty. Archambeau had just inherited a struggling former silicon-valley darling that had raised over $100M but had failed to translate that money into meaningful sales. Zaplet’s highly configurable technology was a vital asset, but the company had not locked on to a real problem. Struggling to set a direction for the company, Archambeau spoke with board member Roger McNamee, who suggested pivoting into compliance software. In early 2004, Zaplet merged with compliance software provider MetricStream (taking its name), with Archambeau at the helm of the combined company. She wasn’t out of the woods yet. The 2008/09 financial crisis pushed MetricStream to the brink. With less than $2M in the bank, Archambeau ditched her salary, executed a layoff, and rallied her executive through the financial crisis. As banks recapitalized, they sought new compliance and risk management platforms to avoid future issues, and MetricStream was well-positioned to serve this new set of highly engaged customers. Archambeau’s first and only CEO role lasted for 14 years, as she led Metricstream to $100M in revenue and 2,000+ employees.

  2. Taking Calculated Risks. Although Archambeau architected a successful turnaround, her career was not without challenges. After years of working her way up at IBM, Archambeau strategically chose to seek out a challenging international assignment, an essential staple of IBM’s CEOs. While working in Tokyo as VP and GM for Public Sector in Asia Pacific, Archambeau was not selected for a meeting with Lou Gerstner, IBM’s CEO. She put it bluntly: “I was ranked highly in terms of my performance - close to the top of the yearly ranking, not just in Japan, but globally. Yet I was pretty sure I wasn’t earning the salary many of my colleagues were getting.” It was then that Archambeau realized that she might need to leave IBM to achieve her goal of becoming CEO. She left IBM and became President of Blockbuster.com, as they were beginning to compete with Netflix. Blockbuster was staunch in its dismissal of Netflix, refusing to buy the streaming company when it had a chance for a measly $50M. Archambeau was unhappy with management’s flippant attitude toward a legitimate threat and left Blockbuster’s Dallas HQ after only 9 months. After this difficult work experience, Archambeau sought out work in Silicon Valley, moving to the nation’s tech hub without her family. She became Head of Sales and Marketing for Northpoint Communications. The company was fighting a losing DSL cable battle, and after a merger with Verizon fell through, the company went bankrupt. Then Archambeau became CMO of Loudcloud, Ben Horowitz’s early cloud product covered in our March 2020 book, The Hard Thing About Hard Things. But things were already blowing up at Loudcloud, and after a year, Archambeau was looking for another role following the sale of LoudCloud’s services business to EDS. At 40 years old, Archambeau had completed international assignments, managed companies across technology, internet, and telecom, and seen several mergers and bankruptcies. That experience laid the bedrock for her attitude: “After the dot-com bubble burst, I would need to double down and take greater risks, but-and this probably won’t surprise you-I had planned for this…It’s 2002, I’m almost forty, I’ve learned a great deal from Northpoint and Loudcloud, and I’m feeling ready for my chance to be a CEO.” Archambeau was always ready for the next challenge, unafraid of the risks posed - prepared to make her mark on the Tech industry.

  3. Find the Current. Trends drive the Tech industry, and finding and riding those trends can be hugely important to creating a career. As in Archambeau’s journey, she saw the growing role of technology as an intern at IBM in the 1980s and knew the industry would thrive over time. As the internet and telecom took hold, she jumped into new and emerging businesses, unafraid of roadblocks. As she puts it: “Ultimately, when it comes to reaching your goals, the real skill lies in spotting the strongest current - in an organization, in an industry, even in the larger economy - and then positioning yourself so it propels you forward. Sail past the opportunities that lead you into the weeds and take the opportunities that will move you toward your goals.”

Business Themes

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  1. The Power of Networking. One of Archambeau’s not-so-secret strategies toward career success was networking. She is a people person and radiates energy in every conversation. Beyond this natural disposition, Archambeau took a very concerted and intentional approach toward building her network, and it shows. Archambeau crosses paths with Silicon Valley legends like Bill Campbell and Ben Horowitz throughout the book. Beyond one-to-one mentorship relationships, Archambeau joined several organizations to grow her network, including Watermark, the Committee of 200, ITSM Form, Silicon Valley Leadership Group, and more. These groups offered a robust foundation and became a strong community, empowering and inspiring her to lead!

  2. Support and Tradeoffs. As a young college sophomore, Archambeau knew she wanted to be the breadwinner of the family. When she met her soon-to-be husband Scotty, a 38-year-old former NFL athlete, she was direct with him: “I would really like to be able to have someone stay home with the kids, especially when they are in school. But the thing is…I just don’t want it to be me.” Scotty thought patiently, “You know, Archambeau, I’ve had a lot of experiences in my life. I’ve had three different careers and you know I like working. But, I think I could see myself doing that, for you.” That was the icing on top of the cake. The two married and had two children while Archambeau worked up the ranks to become CEO. Scotty took care of the kids, Kethlyn and Kheaton, when Archambeau moved to Silicon Valley for work. She understood the tough tradeoff she was making and acknowledged that her relationship with her daughter felt more strained during Kethlyn’s teenage years. It begs the question, how comfortable are you with the tradeoffs you are making today? Moving to a new city to pursue a career that may strain family dynamics is never an easy decision. Family was always important to Archambeau, but it became front and center when Scotty was diagnosed with blood cancer in 2010. Although she was still CEO of MetricStream, things changed: “I had accumulated vacation days, I was putting off trips and experiences for ‘when the time was right’…We’re going to do things that we would have waited to do. We’re going to them now.” Family and friends became a priority - they always were!

  3. Earning Respect. As a Black woman in Technology, Archambeau had to overcome the odds repeatedly. She recounted: “As a young African American woman, I was accustomed to earning respect. Whenever I got a promotion or a new job, I walked into it understanding that people likely would assume I was not quite qualified or not equity ready. I presumed I need to establish relationships and credibility, to develop a reputation, to prove myself.” While incredibly sad that Archambeau had to deal with this questioning, she learned how to use it to her advantage. As her family moved around the country, Archambeau faced repeated challenges: getting denied from taking advanced classes in school, getting bullied and beaten walking home from school, and starting high school with leg braces in a new city. Through these difficulties, she developed a simple methodology for getting through tough times: “Accept the circumstances, fake it ‘til you make it, control what you can, and trust that things will get better.” Archambeau took that mentality with her and earned the respect of the entire IBM Japan when she presented her introduction slides entirely in Japanese to build trust with her new co-workers. It was the first time a foreign executive had done so. Archambeau’s ability to boldly take action in face of many obstacles is impressive.

Dig Deeper

  • Knowing Your Power | Shellye Archambeau | TEDxSonomaCounty

  • Spelman College Courageous Conversations - Shellye Archambeau

  • Shellye Archambeau: Becoming a CEO (A) - A Harvard Business School Case

  • MetricStream Raises $50M to Take on the GRC Market

tags: Metricstream, Zaplet, Shellye Archambeau, Vinod Khosla, Ben Horowitz, Loudcloud, Bill Campbell, GRC, Japan, Lou Gerstner, IBM, Blockbuster, Netflix, Silicon Valley, Silver Lake, Roger McNamee, Northpoint Communications, Verizon
categories: Non-Fiction
 

March 2020 - The Hard Thing About Hard Things by Ben Horowitz

Ben Horowitz, GP of the famous investment fund Andreessen Horowitz, addresses the not-so-pleasant aspects of being a founder/CEO during a crisis. This book provides an excellent framework for anyone going through the struggles of scaling a business and dealing with growing pains.

Tech Themes

  1. The importance of Netscape. Now that its been relegated to history by the rise of AOL and internet explorer, its hard to believe that Netscape was ever the best web browser. Founded by Marc Andreessen, who had founded the first web browser, Mosaic (as a teenager!), Netscape would go on to achieve amazing success only to blow up in the face of competition and changes to internet infrastructure. Netscape was an incredible technology company, and as Brian McCullough shows in last month’s TBOTM, Netscape was the posterchild for the internet bubble. But for all the fanfare around Netscape’s seminal IPO, little is discussed about its massive and longstanding technological contributions. In 1995, early engineer Brendan Eich created Javascript, which still stands as the dominant front end language for the web. In the same year, the Company developed Secure Socket Layer (SSL), the most dominant basic internet security protocol (and reason for HTTPS). On top of those two fundamental technologies, Netscape also developed the internet cookie, in 1994! Netscape is normally discussed as the amazing company that ushered many of the first internet users onto the web, but its rarely lauded for its longstanding technological contributions. Ben Horowitz, author of the Hard Thing About Hard Things was an early employee and head of the server business unit for Netscape when it went public.

  2. Executing a pivot. Famous pivots have become part of startup lore whether it be in product (Glitch (video game) —> Slack (chat)), business model (Netflix DVD rental —> Streaming), or some combo of both (Snowdevil (selling snowboards online) —> Shopify (ecommerce tech)). The pivot has been hailed as necessary tool in every entrepreneur’s toolbox. Though many are sensationalized, the pivot Ben Horowitz underwent at LoudCloud / Opsware is an underrated one. LoudCloud was a provider of web hosting services and managed services for enterprises. The Company raised a boatload ($346M) of money prior to going public in March 2001, after the internet bubble had already burst. The Company was losing a lot of money and Ben knew that the business was on its last legs. After executing a 400 person layoff, he sold the managed services part of the business to EDS, a large IT provider, for $63.5M. LoudCloud had a software tool called Opsware that it used to manage all of the complexities of the web hosting business, scaling infrastructure with demand and managing compliance in data centers. After the sale was executed, the company’s stock fell to $0.35 per share, even trading below cash, which meant the markets viewed the Company as already bankrupt. The acquisition did something very important for Ben and the Opsware team, it bought them time - the Company had enough cash on hand to execute until Q4 2001 when it had to be cash flow positive. To balance out these cash issues, Opsware purchased Tangram, Rendition Networks, and Creekpath, which were all software vendors that helped manage the software of data centers. This had two effects - slowing the burn (these were profitable companies), and building a substantial product offering for data center providers. Opsware started making sales and the stock price began to tick up, peaking the attention of strategic acquirers. Ultimately it came down to BMC Software and HP. BMC offered $13.25 per share, the Opsware board said $14, BMC countered with $13.50 and HP came in with a $14.25 offer, a 38% premium to the stock price and a total valuation of $1.6B, which the board could not refuse. The Company changed business model (services —> software), made acquisitions and successfully exited, amidst a terrible environment for tech companies post-internet bubble.

  3. The Demise of the Great HP. Hewlett-Packard was one of the first garage-borne, silicon valley technology companies. The company was founded in Palo Alto by Bill Hewlett and Dave Packard in 1939 as a provider of test and measurement instruments. Over the next 40 years, the company moved into producing some of the best printers, scanners, calculators, logic analyzers, and computers in the world. In the 90s, HP continued to grow its product lines in the computing space, and executed a spinout of its manufacturing / non-computing device business in 1999. 1999 marks the tragic beginning of the end for HP. The first massive mistake was the acquisition of Compaq, a flailing competitor in the personal computer market, who had acquired DEC (a losing microprocessor company), a few years earlier. The acquisition was heavily debated, with Walter Hewlett, son of the founder and board director at the time, engaging in a proxy battle with then current CEO, Carly Firorina. The new HP went on to lose half of its market value and incur heavy job losses that were highly publicized. This started a string of terrible acquisitions including EDS, 3COM, Palm Inc., and Autonomy for a combined $28.8B. The Company spun into two divisions - HP Inc. and HP Enterprise in 2015 and each had their own spinouts and mergers from there (Micro Focus and DXC Technology). Today, HP Inc. sells computers and printers, and HPE sells storage, networking and server technology. What can be made of this sad tale? HP suffered from a few things. First, poor long term direction - in hindsight their acquisitions look especially terrible as a repeat series of massive bets on technology that was already being phased out due to market pressures. Second, HP had horrible corporate governance during the late 90s and 2000s - board in-fighting over acquisitions, repeat CEO fiirings over cultural issues, chairman-CEO’s with no checks, and an inability to see the outright fraud in their Autonomy acquisition. Lastly, the Company saw acquisitions and divestitures as band-aids - new CEO entrants Carly Fiorina (from AT&T), Mark Hurd (from NCR), Leo Apotheker (from SAP), and Meg Whitman (from eBay) were focused on making an impact at HP which meant big acquisitions and strategic shifts. Almost none of these panned out, and the repeated ideal shifts took a toll on the organization as the best talent moved elswehere. Its sad to see what has happened at a once-great company.

Business Themes

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  1. Ill, not sick: going public at the end of the internet bubble. Going public is supposed to be the culmination of a long entrepreneurial journey for early company employees, but according to Ben Horowitz’s experience, going public during the internet bubble pop was terrible. Loudcloud had tried to raise money privately but struggled given the terrible conditions for raising money at the beginning of 2001. Its not included in the book but the reason the Company failed to raise money was its obscene valuation and loss. The Company was valued at $1.15B in its prior funding round and could only report $6M in Net Revenue on a $107M loss. The Company sought to go public at $10 per share ($700M valuation), but after an intense and brutal roadshow that left Horowitz physically sick, they settled for $6.00 per share, a massive write-down from the previous round. The fact that the banks were even able to find investors to take on this significant risk at this point in the business cycle was a marvel. Timing can be crucial in an IPO as we saw during the internet bubble; internet “businesses” could rise 4-5x on their first trading day because of the massive and silly web landgrab in the late 90s. On the flip side, going public when investors don’t want what you’re selling is almost a death sentence. Although they both have critical business and market issues, WeWork and Casper are clear examples of the importance of timing. WeWork and Casper were late arrivals on the unicorn IPO train. Let me be clear - both have huge issues (WeWork - fundamental business model, Casper - competition/differentiation) but I could imagine these types of companies going public during a favorable time period with a relatively strong IPO. Both companies had massive losses, and investors were especially wary of losses after the failed IPOs of Lyft and Uber, which were arguably the most famous unicorns to go public at the time. Its not to say that WeWork and Casper wouldn’t have had trouble in the public markets, but during the internet bubble these companies could’ve received massive valuations and raised tons of cash instead of seeking bailouts from Softbank and reticent public market investors.

  2. Peactime / Wartime CEO. The genesis of this book was a 2011 blog post written by Horowitz detailing Peacetime and Wartime CEO behavior. As the book and blog post describe, “Peacetime in business means those times when a company has a large advantage vs. the competition in its core market, and its market is growing. In times of peace, the company can focus on expanding the market and reinforcing the company’s strengths.” On the other hand, to describe Wartime, Horowitz uses the example of a previous TBOTM, Only the Paranoid Survive, by Andy Grove. In the early 1980’s, Grove realized his business was under serious threat as competition increased in Intel’s core business, computer memory. Grove shifted the entire organization whole-heartedly into chip manufacturing and saved the company. Horowitz outlines several opposing behaviors of Peacetime and Wartime CEOs: “Peacetime CEO knows that proper protocol leads to winning. Wartime CEO violates protocol in order to win; Peacetime CEO spends time defining the culture. Wartime CEO lets the war define the culture; Peacetime CEO strives for broad based buy in. Wartime CEO neither indulges consensus-building nor tolerates disagreements.” Horowitz concludes that executives can be a peacetime and wartime CEO after mastering each of the respective skill sets and knowing when to shift from peacetime to wartime and back. The theory is interesting to consider; at its best, it provides an excellent framework for managing times of stress (like right now with the Coronavirus). At its worst, it encourages poor CEO behavior and cut throat culture. While I do think its a helpful theory, I think its helpful to think of situations that may be an exception, as a way of testing the theory. For example, lets consider Google, as Horowitz does in his original article. He calls out that Google was likely entering in a period of wartime in 2011 and as a result transitioned CEOs away from peacetime Eric Schmidt to Google founder and wartime CEO, Larry Page. Looking back however, was it really clear that Google was entering wartime? The business continued to focus on what it was clearly best at, online search advertising, and rarely faced any competition. The Company was late to invest in cloud technology and many have criticized Google for pushing billions of dollars into incredibly unprofitable ventures because they are Larry and Sergey’s pet projects. In addition, its clear that control had been an issue for Larry all along - in 2011, it came out that Eric Schmidt’s ouster as CEO was due to a disagreement with Larry and Sergey over continuing to operate in China. On top of that, its argued that Larry and Sergey, who have controlling votes in Google, stayed on too long and hindered Sundar Pichai’s ability to effectively operate the now restructured Alphabet holding company. In short, was Google in a wartime from 2011-2019? I would argue no, it operated in its core market with virtually no competition and today most Google’s revenues come from its ad products. I think the peacetime / wartime designation is rarely so black and white, which is why it is so hard to recognize what period a Company may be in today.

  3. Firing people. The unfortunate reality of business is that not every hire works out, and that eventually people will be fired. The Hard Thing About Hard Things is all about making difficult decisions. It lays out a framework for thinking about and executing layoffs, which is something that’s rarely discussed in the startup ecosystem until it happens. Companies mess up layoffs all the time, just look at Bird who recently laid off staff via an impersonal Zoom call. Horowitz lays out a roughly six step process for enacting layoffs and gives the hard truths about executing the 400 person layoff at LoudCloud. Two of these steps stand out because they have been frequently violated at startups: Don’t Delay and Train Your Managers. Often times, the decision to fire someone can be a months long process, continually drawn out and interrupted by different excuses. Horowitz encourages CEOs to move thoughtfully and quickly to stem leaks of potential layoffs and to not let poor performers continue to hurt the organization. The book discusses the Law of Crappy People - any level of any organization will eventually converge to the worst person on that level; benchmarked against the crappiest person at the next level. Once a CEO has made her mind up about the decision to fire someone, she should go for it. As part of executing layoffs, CEOs should train their managers, and the managers should execute the layoffs. This gives employees the opportunity to seek direct feedback about what went well and what went poorly. This aspect of the book is incredibly important for all levels of entrepreneurs and provides a great starting place for CEOs.

Dig Deeper

  • Most drastic company pivots that worked out

  • Initial thoughts on the Opsware - HP Deal from 2007

  • A thorough history of HP’s ventures, spin-offs and acquisitions

  • Ben’s original blog post detailing the pivot from service provider to tech company

  • The First (1995-01) and Second Browser War (2004 - 2017)

tags: Apple, IBM, VC, Google, HP, Packard's Law, Amazon, Android, Internet History, Marc Andreessen, Andreessen Horowitz, Loudcloud, Opsware, BMC Software, Mark Hurd, Javascript, Shopify, Slack, Netflix, Compaq, DEC, Micro Focus, DXC Technology, Carly Firoina, Leo Apotheker, Meg Whitman, WeWork, Casper, Larry Page, Eric Schmidt, Sundar Pichai, batch2
categories: Non-Fiction
 

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